Cloudshelf no longer shows on my in-store screen

No worries, there are simple solutions.

Can you find the Cloudshelf icon on your home screen?

Then simply relaunch it.

It launches but says no Cloudshelf is allocated

1. Go to your Shopify admin panel.
2. Select the Cloudshelf app.
3. Go to the Devices tab.
4. Click the name of the device you want to re-associate.
5. In the next window, select the Cloudshelf you want it to show.

It launches but says the device is no longer linked

Click 'set up device again' to get a new pairing code.

Once the pairing code is displayed:

1. Go to your Shopify admin panel.
2. Select the Cloudshelf app.
3. Go to the Devices tab.
4. Click 'Pair device'.
5. Enter the code.
6. Click the new device.
7. In the next window, give the device a name and select the Cloudshelf you want it to show.

2 minutes later the screen will refresh and display the Cloudshelf.

You can't find the Cloudshelf to associate with the device

You may have accidentally deleted the Cloudshelf. You can re-create it in a few clicks.

1. Go to your Shopify admin panel.
2. Select the Cloudshelf app.
3. Go to the Cloudshelves tab.
4. Click 'New Cloudshelf'.
5. Follow the wizard to set up your Cloudshelf.
6. Once done, go to the Devices tab.
7. Click the name of the device you want to re-associate.
8. In the next window, select the Cloudshelf you want it to show.