Products or collections not appearing in Cloudshelf

The two reasons a Shopify product or collection doesn't show on your Cloudshelf, and how to fix each.

Last updated
February 16, 2022

For Shopify users: by default, new products and collections are made available to a new sales channel such as Cloudshelf. If you see products that are not appearing, it is usually for one of two reasons.

Reason 1: they are not included in any collection

Cloudshelf sources products that are part of any collection, but ignores products that are not in a collection.

Remember to include products in a collection to sync them to Cloudshelf
Do not leave collections blank

The fix is either to create a new collection or to include the products in an existing collection.

Reason 2: they are not available to Cloudshelf

They are in a collection, but either the collection or the individual products have been made unavailable to the Cloudshelf sales channel.

Shopify product availability with the Cloudshelf sales channel selected
Make sure the Cloudshelf channel is selected

The fix is to click 'Manage' and select the Cloudshelf channel.

Tip: if many products are unavailable, use the Shopify product list page, use "select availability" to select all those not available to the Cloudshelf channel, and bulk-edit them.
Shopify product list: bulk-edit availability to add the Cloudshelf channel
Add Cloudshelf as an available channel to all products

Frequently asked questions

Why is a product missing from my Cloudshelf?|How do I make lots of products available to Cloudshelf at once?
Usually because it isn't in any collection, or because the product or its collection isn't available to the Cloudshelf sales channel.|In Shopify's product list, filter by availability, select the products that aren't available to Cloudshelf and bulk-edit them to add the Cloudshelf channel.
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