My Cloudshelf screen has frozen: what do I do?

Close and relaunch the app, then restart the device if it's still stuck.

Last updated
January 21, 2022

We're sorry if your Cloudshelf screen has frozen or stopped working. Here's what to do:

1. Close and relaunch the app

Close the Cloudshelf app by double-clicking the home button and swiping the app to the top of the screen (so it closes fully). Then relaunch the app.

2. Restart the device

If Cloudshelf still isn't working, restart your device: unlock your kiosk with the key and hold down the power button for several seconds until the device reboots.

Still not working?

If steps 1 and 2 don't work, contact our support team on support@cloudshelf.ai.

Frequently asked questions

What should I try first if the screen freezes?|What if closing the app doesn't work?
Close the Cloudshelf app fully (double-press the home button and swipe it away), then relaunch it.|Restart the device: unlock the kiosk with its key and hold the power button for several seconds until it reboots.
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